Returns/Exchanges

We want you to love your Kira purchase or gift!

If for any reason you aren't completely satisfied, don't hesitate to exchange it for any other item!

OUR RETURN/EXCHANGE POLICY:

Items must be in new, unworn, unwashed condition and in their original packaging with tags attached.
All discounted items are available to exchange / return for store credit only.
Returned online order items must be postmarked within 14 days of the initial received date.
 
IN STORE ORDER RETURN/EXCHANGE:

To return or exchange any item purchased in store, please visit our SF store within 14 days, and we will be happy to help you! If you would prefer to mail it in, email customerservice@kirakids.com and we can help you!
 

ONLINE ORDERS RETURN/EXCHANGE:

To return or exchange any item purchased online, e-mail customerservice@kirakids.com with your order number and return/exchange request.